Shipping policy content
All of our orders will be parcel shipped via a trusted courier service (ie Canada Post, UPS, Purolator or FedEX). They will be shipped using a courier that offers an estimated transit time of 4 days or less, unless otherwise indicated by the customer via order notes or email. Additional fees may apply depending on rates of service to shipping address or for requests to upgrade delivery service.
Orders will be shipped out Canada-wide on Mondays and Tuesdays of each week(excluding holidays) and to the Greater Toronto Area on Wednesdays. This is to ensure your newest botanical treasures spends as little time in transit as possible.
All orders, when shipped, will be provided a tracking number. Please make the necessary arrangements to greet your newest plant babies upon arrival with the warmest of welcomes by removing them promptly from the package.
If your order has not yet shipped and you require us to delay shipping, we are able to delay the shipping date, by request, for one week. Additional delays will be subject to a $14/week extra care fee.
We pack all our orders with care to ensure they are safe and sound for their journey to their new home. We choose to ship our plants IN growing medium (unless, of course, the plant does not require it… ie. air plants) to reduce the amount of stress placed on the plant when re-homed. Consider it a security blanket, something familiar in a new place.
While we pack all of our orders with the utmost care, we are shipping live, perishable products. When placing an order to be shipped you are assuming the risks involved with shipping live goods. This includes, but is not limited to, leaf damage, and damage incurred due to mishandled, delayed or lost packages by the shipping company, all of which are NOT covered by our 7 Day Healthy Plant guarantee. Due to the live nature of our products we are unable to purchase or provide any insurance or coverage on parcels shipped.
If your package is lost please reach out to us so we can assist you in submitting a lost parcel claim, however please note that the couriers will not accept claims for damaged live goods.
Parcels that have shipped to the customer and are returned to sender or not retrieved are not eligible for refund.
Any additional shipping fees incurred due to address change or special requests will be forwarded to the customer to collect payment. No further sales will be processed unless accounts are settled and in good standing.
**Please Note: We can only accept orders to areas that an estimated delivery time of 4 days or less is available. If you live in a rural area where this is not an option, we will contact you via email with your options regarding the order and extra fees may apply.
Multiple orders can be combined for shipping to save you additional shipping fees for $10/order and must meet the following criteria
- Full shipping paid/collected for one of the orders that are to be combined
- Add-on orders are placed by the same individual and shipped to the same address
- Previous order has not yet been prepared and processed for shipping