We give each and every one of our botanical treasures plenty of TLC to ensure they are in tip-top shape before sending them off to new homes. Because of this, we are confident in offering a 7 Day Healthy Plant Guarantee*.
If we find that the health of your purchase is not up to our standard within 7 days of receiving your product we will make it right! At our discretion, we will issue an exchange or store credit.
*Some exclusions apply, see details below.
To submit a claim please email the following information to firstname.lastname@example.org within 7 days of purchase. We will do our best to respond to you promptly, but it may take up to 3-5 business days.
Exclusions and details:
Do you have a plant gem from us that isn't doing well and doesn't fall under this guarantee? Don't worry, reach out to us and we'll do our best to provide you with tips and tricks to help get your botanical treasure happy and growing again.