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    Now offering delivery via Plantrunz to select locations in Ontario!

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    The hunt is on for your next botanical treasure(s)...

    We're always on the look out for new gems, adding new product and doing lots of growing at the nursery to restock as often as we can. Now that you know where to find us, check back often to see what's new or pass the time with our botanical treasures. 

    We're so glad you found us and we can't wait to start crossing off plants from your plant wish list, including some you didn't even know you wanted! But if you've got some questions or want to discover more about us these links are for you. 

    FAQ

    General Questions

    No. Our nursery is set up as a growing haven for botanical treasures. Due to the tight quarters and various stages of the gems in our care, we cannot allow people to browse freely amongst our collection to ensure the safey of the many botanical treasures in our care.  

    That being said, we do allow for pick up of online orders at our nursery, just select the appropriate "Order Retrieval Method" when checking out. All order pick ups must be booked and are strictly for picking up the order only. 

    There are a few avenues you can go about to get your hands on some of our botanical treasures: 

    1)On our website! We've got an online store, with an every increasing collection to browse. 

    2)At events we attend or host! To see a list of upcoming events we will be at click here

    3)Sometimes the best treasures are stumbled upon! We supply a select number of local nurseries and plant shops with some CSN gems so keep an eye out for our name tag! 

    Unfortunately due to the live nature of our products, we are unable to accept returns, refunds or exchanges on any of our plants or products. 

    That being said we want you to shop with confidence with us and trust that your newest plant baby will be healthy and ready to thrive. This is why we offer a 7 day Healthy Plant guarantee on our plants**. Click here to find out more. 

    **Some restrictions apply

    We've implemented product limits to certain limited stock, high demand items.  We've done so in an effort to make our gems available for more plant people to enjoy in their personal collections. 

    Please click here for more details regarding our product limits

    We understand that the practice of group orders was necessary to leverage buying power to help source out gems in areas that lacked the resources or supply from local nurseries. Which is why we are working hard to create a system that allows access to quality botanical treasures across Canada!

    To ensure consistent, responsive service to our customers, group orders will be processed as an individual order. 

    For more details click here

    Due the nature of plants, the unpredictable conditions we receive our plant gems in and our current workload, we are unable to offer these services. 

    Most often we run on a first come, first serve basis once these botanical treasures become ready for a new home. 

    Feel free to send us a message if there is something in particular you've had your eyes on and we can let you know if its something that we have available, available soon, or will add to our list of "to look for". 

    Shipping

    Yes! We offer Canada Wide shipping from Spring-Fall while weather permits.

    If one of our courier options ships in 4 days or less to your address then we can ship to you! 

    Our start and end dates for shipping aren't set in stone, as it is at the mercy of Mother Nature. However, we will be sure to announce our start and end dates as they are determined via our social media channels. 

    For full shipping policy details click here 

    We’ve put A LOT of effort into making these botanical treasures treasure worthy. That care and dedication doesn’t stop when its time to ship them off to their new homes!

    All orders for shipping are carefully hand-packed, with each plant individually wrapped and carefully boxed to keep them as cozy and safe for travel as possible.

    We also ship all of our plants, that require growing medium, IN growing medium! There is already enough stress placed on the plant when it changes homes, the last thing we want to do is take away its security blanket.

    Finally all our packages are shipped via a trusted shipping courier (ie. Canada Post, UPS or Purolator) to ensure your new botanical treasures get into your green little hands as soon as possible. 

    For more details regarding shipped orders please see our shipping policy here.

     

    Unfortunately, we are not currently setup to offer international shipping. 

    We only ship out orders on Monday and Tuesday of each week(excluding holidays) Canada-wide and to Greater Toronto Area on Wednesdays. This way we can try to reduce the time of our growing gems in transit and in a dark confined space.

    Once we receive your order we do our best to process your order as quickly as possible. However, if you order during or after a restock please be patient as we receive many orders during this time.

    Orders placed during or after a restock can take up to 6 weeks to process. Please rest assured your order will be well cared for until we are able to get it to you. 

    We are also eager for our botanical treasures to go to new loving homes, but we also want to make sure we are able to ensure quality and care when selecting and packing the orders for shipping. 

    Pick-Up Order Questions

    If you aren't able to see the option to pick up at a specific event, it is because we are not accepting orders for the event at that time. Generally, we accept orders for an event 1-2 weeks prior to the event and stop accepting orders 3 days before the event starts. 

    You can check on social media accounts for updates or send us an email if you have any further questions. 

    Congrats on being one step closer to adding some botanical treasures to your collection!

    After placing your order you should receive a confirmation email stating that your order was received. If you didn't receive a confirmation email, please reach out to us at info@crystalstarnursery.com so we can make sure the order was processed correctly. 

    Please allow up to 5-7 business days for your order to be fulfilled. Once the order is fulfilled and ready for pick up, you will receive a second email. At this time, you can respond to the email to book your desired pick up time and date, providing us with at least 24-48 hour notice. 

    For detailed Nursery pick up instructions click here

    **Please Note:

    1)In order to book your order pick, you must have received the confirmation email stating your order has been fulfilled and is ready for pick up.

    2)All order pick ups must have a confirmed pick up time or date before arriving to the nursery to retrieve the order. 

    Unfortunately we are unable to accommodate nursery tours at the time of a scheduled pick up. Because of our limited staff and resources, scheduled order pick ups at the nursery are strictly for order pick ups. 

    That being said, if there is something you would like to add to your order that is not available online, we can arrange to have it set aside for you at the time of your pick up, if it is available at that time. Just send us an email at info@crystalstarnursery.com and we'll do our best to find you your wishlist plant!

    Of course! We just require the following steps: 

    1)Either leave a note at the shopping cart section of placing your order on our website OR send us a quick email after placing your order letting us know who will be pick up for you.

    2)Forward the confirmation email you received when placing the order that includes the order number to the person who will be picking up. We will request to see that email from them upon pick up for verification purposes. 

    For steps on arranging your order pick up at the nursery click here or steps for event pick up click here

    Your order will be available for you to pick up at the event you indicated during the regular open hours of the event. 

    Just come see us at our booth, present your order confirmation email and we'll get your newest botanical treasures in your eager green hands!

    If the event has an admission fee in place, then yes you will be subject to the admission fee. 

    For details on Event Pick up orders click here 

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