7 day healthy plant guarantee details and exclusions
Exclusions and details:
- Damage incurred due to mishandled, delayed, or lost packages as a result of the carrier, leaf damage and damage incurred due to improper care is not eligible for claim under the 7 Day Healthy Plant Guarantee.
- Return shipping and shipping fees are not covered.
- All dormant plants or bulbs are not covered by this guarantee.
- Proof of purchase required.
- Offered on CSN plants purchased directly through CSN only.
- All Botanical Treasure Lottery, discounted, sale and/or clearance products are not covered by this guarantee and are final sale.
- Plants that have been transplanted within 7 days of receiving the plant will be voided from this guarantee.
- We reserve the right to decline any claims.
Do you have a plant gem from us that isn't doing well and doesn't fall under this guarantee? Don't worry, reach out to us and we'll do our best to provide you with tips and tricks to help get your botanical treasure happy and growing again.