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7 Day Healthy Plant Guarantee Details and Exclusions

To submit a claim:

To submit a claim please email the following information to info@crystalstarnursery.com within 7 days of purchase. We will do our best to respond to you promptly, but it may take up to 3-5 business days.

  1. Date of Purchase along with proof of purchase, date of order receival and method of retrieval (ie pick up, shipping or delivery)
  2. Description of the concern.
  3. Photos of the entire plant along with pot and of the concern.

Exclusions and details:

  1. Any in-person sales are final sales.
  2. Damage incurred due to mishandled, delayed, or lost packages as a result of the carrier, leaf damage and damage incurred due to improper care is not eligible for claim under the 7 Day Healthy Plant Guarantee. 
  3. Return shipping and shipping fees are not covered. 
  4. All dormant plants or bulbs are not covered by this guarantee.
  5. Proof of purchase required.
  6. Offered on CSN plants purchased directly through CSN only.
  7. All Botanical Treasure Lottery, discounted, sale and/or clearance products are not covered by this guarantee and are final sale. 
  8. Plants that have been transplanted within 7 days of receiving the plant will be voided from this guarantee. 
  9. Care of plant has changed hands prior to being received by customer who placed the order, eg. order was picked up by alternate person or business, or plants were shipped to alternate person/address and cared for until owner was able to retrieve order.
  10. We reserve the right to decline any claims.

Do you have a plant gem from us that isn't doing well and doesn't fall under this guarantee? Don't worry, reach out to us and we'll do our best to provide you with tips and tricks to help get your botanical treasure happy and growing again. 

 

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