We understand that group orders have long been a way for plant lovers to come together and access unique botanical treasures, especially in areas where options may be limited. That’s something we truly appreciate, and we’re continually working to expand access to our growing gems across Canada.
To ensure consistent, efficient, and responsive service, all group orders are treated as a single individual order. As such, all communication and customer care related to the order will be handled only with the individual who placed the order. This includes, but is not limited to, inquiries, claims, and any resolutions.
If a replacement or store credit is issued, it will be provided under the original order holder’s name and, where applicable, sent to the original shipping address.
To make the most of your experience with our botanical treasures and to ensure each growing gem gets the care and attention it deserves, we encourage each Gem Grower to place their own order whenever possible.