Expect delays due to COVID-19. 

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The hunt is on for your next botanical treasure(s)...

We're always on the look out for new gems, adding new product and doing lots of growing at the nursery to restock as often as we can. Now that you know where to find us, check back often to see what's new or pass the time with our botanical treasures. 

We're so glad you found us and we can't wait to start crossing off plants from your plant wish list, including some you didn't even know you wanted! But if you've got some questions or want to discover more about us these links are for you. 

We give each and every one of our botanical treasures plenty of TLC to ensure they are in tip-top shape before sending them off to new homes. Because of this, we are confident in offering a 7 day Healthy Plant Guarantee**! 

If we find that the health of your purchase is not up to our standard within 7 days of receiving your product we will make it right! At our discretion, we will issue an exchange or store credit. 

**Some exclusions apply, details below.

To submit a claim:

To submit a claim please email the following information to info@crystalstarnursery.com within 7 days of purchase. We will do our best to respond to you promptly but can take up to 3-5 business days. 

1)Date and location of purchase along with proof of purchase

2)Description of the concern 

3)Photos of the concern

Exclusions and details:

  1. Damage incurred due to mishandled, delayed, or lost packages as a result of the carrier, leaf damage and damage incurred due to improper care is not eligible for claim under the 7 Day Healthy Plant Guarantee. 
  2. Return shipping and shipping fees are not covered. 
  3. All dormant plants or bulbs are not covered by this guarantee.
  4. Proof of purchase required.
  5. Offered on CSN plants purchased directly through CSN only.
  6. All discounted, sale and/or clearance products are not covered by this guarantee and are final sale. 
  7. Plants that have been transplanted within 7 days of receiving the plant will be voided from this guarantee. 
  8. We reserve the right to decline any claims.

Do you have a plant gem from us that isn't doing well and doesn't fall under this guarantee? Don't worry, reach out to us and we'll do our best to provide you with tips and tricks to help get your botanical treasure happy and growing again. 

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